Personal data policy at CALL Copenhagen by HOFOR A/S

We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity at CALL Copenhagen.

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.

We will only store your personal data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which they were collected.

Collected information

If you want to buy and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to offer you our services. We can i.a. use cookies to keep track of the contents of your shopping cart while using our webshop.

We can obtain information such as name, email address, mailing address, delivery address (if it varies by postal address), phone number and payment information.

CALL Copenhagen by HOFOR A/S collects and processes your personal data when you do the following:

  • Visit our website
  • Creates an account
  • Sign up for our newsletter
  • Send us questions, complaints or feedback

The data controller

The data controller for collecting, processing and using your personal information on is CALL Copenhagen by HOFOR A/S, Ørestads Boulevard 35, CVR no. 10073022

Processing basis and purpose

We collect your regular contact information such as name and address in order to deliver the product or service that you have purchased or requested from us. We will collect your email address in order to send you an order confirmation and a delivery confirmation.

If you have given us your consent during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe and unsubscribe from the newsletter at any time. All newsletters also contain an unsubscribe link. If the processing of personal data is based on your consent, you have the right to revoke your consent at any time.

Your information (except your email address if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you receive your item or service.

Other recipients of personal data

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

We have our website at, which acts as our data processor. All personal data you provide on our site will be stored in’s data centers.

We use external companies as suppliers to deliver our services in the best possible way. These external vendors are data processors and in some cases process personal data in connection with their provision of services to us. Our data processors only process personal data according to our instructions and in accordance with the statutory requirements for data processors.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data.

Your rights

As the data subject, you have a number of rights that we must fulfill at all times. You have the right to request us the following:

  • To access and correct/change your personal data
  • To delete personal data

You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority.

If you no longer wish us to process your personal data or to limit the processing of your personal data, please send us a request to our e-mail address

Cookies and privacy policy at CALL Copenhagen / HOFOR A/S


When you visit our website, information about you is collected for the use of customizing and improving our content and to increase the value of the marketing of CALL Copenhagen’s activities and offers. If you do not want information collected, you should delete your cookies (see instructions) and refrain from using the website further. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.


The website uses “cookies”, which is a text file that is stored on your computer, mobile or similar device for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.

It is possible to delete or block cookies. See instructions:

Deleting or blocking cookies will make ads less relevant to you and more frequent. You can also risk that the website does not work optimally and that there are content that you cannot access.

Personal information

In general

Personal information is any kind of information that to some extent can be attributed to you. When you use our website we collect and process a range of such information. This happens when you access content, if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, make other use of services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent you explicitly consent to this and enter the information yourself, we also collect and/or process process informations such as name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of a login or when purchasing something.


We treat your personal information securely and confidentially in accordance with applicable law, including the Personal Data Act and the Data Protection Act.

Your information will only be used for the purpose for which it was collected and will be deleted when that purpose is met or no longer relevant.

We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, disclosed, lost, impaired or misunderstood, misused or otherwise treated in violation of law.


The information is used to identify you as a user and ensure that our marketing activities are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as a newsletter. In addition, we use the information to optimize our services and content.

Storage period

The information is stored for the time allowed by law and we delete them when they are no longer required. The period depends on the nature of the information and the reason for storage. It is therefore not possible to specify in general when information is deleted.

Disclosure of Information

Data about your use of the website, geographical location, gender and age segment etc. is disclosed to third parties to the extent that this information is known. Find information about how to identify the third parties in the “Cookies” section above. The information is used to target advertising.

We also use a number of third parties for the storage and processing of data. These only process information on our behalf and may not use it for their own purposes.

Transmission of personal data such as name and e-mail etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can protect your information sufficiently.

Insight and complaints

You have the right to know which personal information we process about you in a common format (data portability). You can also object to information being used at any time. You may also revoke your consent to the processing of your information. If the information processed about you is incorrect you have the right to be corrected or deleted. Please contact us at: If you want to complain about our processing of your personal data, you can also contact the Danish Data Protection Agency.

If you no longer wish us to process your personal information or to limit the processing of your personal data please send us a request to the above-mentioned email address.


The website is owned and published by:

CALL Copenhagen by HOFOR A/S

Ørestads Boulevard 35

2300 København S

Phone: +45 3395 3395